If your order fully processed, you will receive an email from Woven The Original confirming your purchase along with order details. Please make sure to double check your info when checking out so the order confirmation email and product go to the right places.
Please allow 2-4 business days for fulfillment. Your location will determine the number of days your package will take to be delivered. All items are shipped via USPS or UPS from our studio in Salt Lake City Utah. Typically domestic orders will be received 3-5 days after fulfillment and international orders within 8-10 days after fulfillment. Business days are Monday through Friday. We are closed Saturday, Sunday, and all national holidays and therefore will not ship on those days.
If you need to place an order for a rush shipment or make changes to an existing order please contact our customer service team at email@example.com with your request. Please be aware that order changes cannot be completed if your order has already been fulfilled. We will contact you via email if your order is delayed or must be cancelled due to payment issues, stock or any unforeseen reason.
For customer protection, Woven The Original will not be able to add or remove any items from an order that has already been fulfilled. If your order is still processing, changes will only be accepted if they are received in writing to firstname.lastname@example.org. If you want to add an item you missed, you will need to place a separate order for that item.
Woven The Original is not responsible for any lost or stolen packages. If you provided us with incorrect shipping information we cannot refund or replace the merchandise. Please contact your local post office with your tracking information if you did not receive your package but it says delivered.
Once your items are ready to be picked up by our shipping carrier, you will receive a tracking number to the email address provided at checkout. Please allow 24 hours for your tracking number to update in their system.
If you did not receive a tracking number, make sure to check your spam or junk folder. Also, make sure you provided the correct email address at checkout. If you still did not get a tracking number please email customer service at email@example.com to have your email updated and your shipping confirmation email resent to you.