Returns and Exchanges

If you’re not entirely satisfied with your purchase, we’re here to help. To return items please contact customer service at Be sure to include your name, and order number in the subject line of the email.

We accept returns on all regular items (excluding outlet items) within 15 calendar days from the date the merchandise is delivered.  Please be aware that merchandise must be returned in the condition in which it was shipped for a refund to occur. Shipping and handling charges are never refundable. It is the customers responsibility to cover the cost of shipping and handling charges for returns, we suggest you obtain tracking information on returned items as well. We will process your refund within 7 business days of receiving your item(s).

If you receive an item that is damaged or defective we will be happy to return or exchange it for you within 15 calendar days from the day the merchandise was received. Please contact us at

International customers are liable for all import duties and customs that will be charged by your country for returns. Payment will be necessary to release your order from customs before delivery.

Please be aware that all outlet merchandise is final sale. No returns or exchanges are offered on sale items or free gifts.

Woven The Original reserves the right to deny any return that does not meet the company return policy requirements.


Any orders purchased after November 1st will be eligible for return or exchange until January 15th in order to accommodate the holiday season.


If you receive an item as a gift you will receive store credit for the value of the return. Please email us at